Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
Be warned
David
2/7/2025
By far the worst mattress I have ever owned. We bought a king size and in less than 2 years it had a big hump in the center it took about 3 months of back and forth to get it replaced under warranty. The model we had they did not make anymore and we went with the Hybrid Lux on the next one. The new mattress did the same thing in a years time. I would not recommend there mattress to anyone.
Their warranty service is all automated you can't talk to a person. A lot of back and forth emailing. It is so frustrating.
We bought our first one when we lived in Arizona and then moved to Indiana where we started having issues with it. I went through the LONG warranty process had to pay a delivery fee and a disposal fee. I opted out of the disposal fee and gave it away. The first one was discontinued and they said the replacement for it was the hybrid lux estate. We went with that in a king like our last and in a medium in firmness. In less than 1 year it was doing the same. I contacted them recently to try the process again and it was the same hassle. Filled out all the warranty information. I did not have a receipt for purchase so I could not provide it. I never heard anything back so I messaged them through Facebook and they said I never submitted anything and would have to do it again. It is very frustrating. Worst warranty process ever.
Now they say it won't be covered under warranty because I have a flat solid base like plywood, but their website says to use a solid flat base.
Worse company ever!
Originally posted on stearnsandfoster.com
No, I do not recommend this product
